FREQUENTLY ASKED QUESTIONS
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes! We can ship anywhere in the world. If you are purchasing from outside the United States, please fill out a contact form here or email us at hello@culterra.art and we will give you an estimate for the shipping cost.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Each order is custom made in Southern California. The printing and framing process will take 4-5 business days. Once shipped, you can expect your order to arrive in 3-7 days, depending on your geographic location.
DO YOU OFFER ADDITIONAL PRINT/FRAME SIZES NOT LISTED?
Yes, every piece is custom made, so we can create any size that you desire. If you have a specific room or wall in mind, we can even help suggest an ideal size for your space. To order a unique size size, please fill out the contact form here or email hello@culterra.art and we'd be happy to place a custom order for you.
I SAW A PHOTO OF YOURS ON INSTAGRAM THAT I WANT TO PRINT, BUT I CAN'T FIND IT HERE ON THE WEBSITE, CAN I STILL ORDER IT?
Absolutely! We can pull unique images for you. If you are interested in a custom order, please fill out the contact form here or email hello@culterra.art and we'd be happy to place a custom order for you.
CAN I COMMISSION YOU TO SHOOT A COMPLETELY CUSTOM PIECE OF ART FOR ME?
Yes! If you would like a piece of artwork to be created for your home, restaurant or hotel, please fill out the Custom Commission form and we'll break down the entire custom creation process for you.
IS IT POSSIBLE TO ORDER A COLOR PIECE IN BLACK AND WHITE?
Yes, if you are interested in ordering a piece in black and white, please fill out a contact form here or email hello@culterra.art and we'd be happy to place a custom order for you.
WHAT IS YOUR POLICY ON RETURNS?
We do not accept returns - all sales are final. We do our utmost to ensure that your artwork is expertly packaged and arrive safely at their destination. If your artwork arrived damaged, please keep all packaging and contact us here with your order number for further instructions.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about new work! An easy way to stay in the loop is by signing up for our newsletter below. You can also follow us on our social media pages as we are constantly posting about new work.
I WANT TO BUY A PRINT, BUT WITHOUT THE FRAME, CAN I DO THAT?
Yes! Our pieces come framed with the highest quality wood, imported from Italy, however, if you prefer to do the framing yourself, we can absolutely offer you a print only version. To purchase, please please fill out the contact form here or email hello@culterra.art and we'd be happy to place a custom order for you.
